Services
Products
Services
Features
Our interactive sales approach ensures that time and care are taken, that the match between your company and our software is the best it can be. If you feel the software may address your needs or you would like additional information, contact our marketing staff and we can help you begin a comprehensive software analysis. After a comprehensive analysis, our marketing staff can then put together a price quote package for you.
During the comprehensive analysis, not only will you work with our marketing staff, but you will also be introduced to other team members, such as our software trainers. We employs trainers versed in collection industry needs, so when they assist you in the an evaluation of the Debt$Net® software, you can be assured that your questions will be answered and your concerns addressed.
Our software trainers utilize guided Walk- Thrus of the fully-functional version of Debt$Net®. Walk-thrus show how your business practices will be met by our software, how the software handles standard procedures and identifies special requirements. This is an excellent time to ask in-depth questions and offer real world scenarios so you are confident that Debt$Net® will meet your needs. The walk-thrus are broken down by the following categories:
- Agency configuration - client screens, debtor and account screens.
- Collection manager - collector's work area.
- Trust accounting - transactions and payments.
- Administrative and management procedures.
- IT staff - system configuration and demands.
After your company has thoroughly evaluated Debt$Net® and purchase options and add on features selected, our marketing staff will put together a price quote package incorporating the needs of your company.
At The Computer Manager, Inc. we value your company and want you to feel confident that using Debt$Net® collection software is right for you.
Products
There are two Debt$Net® collection software products: Debt$Net® Prestige, a SQL client server system designed for mid to large sized agencies and Debt$Net® Power, designed to optimize business operations on a local area network.
Licenses for either product can be purchased outright or we also offer a month to month subscription program called Running Start. Our products are module, and you may even purchase a Venture, feature-block system if you don't require a full system. Add on modules called Extended Service Options allow you to expand the business features of the core product to accommodate agency needs such as skip tracing or letter outsourcing.
The sales quotes for a Debt$Net® system can offer cash, credit card, lease, subscription and contract terms. Typical sales quotes will include a base system, additional user licenses as required, add on modules, training, technical support and initial set-up. Data conversions, if necessary, may also be included.
Below are further descriptions of the product and purchasing options available:
Debt$Net® Prestige,
is premise based and licensed on a per user basis. This award-winning collection software was developed with enterprise agencies in mind. It does require SQL server software and starts at $6,000.
Debt$Net® Power,
is also premise based and licensed on a per user basis. This version of the software is designed to optimize business operations on a local area network. Debt$Net® Power starts at $4,000.
Debt$Net® Venture,
is the perfect product for both start-up agencies and existing agencies wishing to expand their operations. As a derivative product, Venture provides all the core functions of Debt$Net® required to jump-start your collection agency. Starting at $1,600, Debt$Net® Venture can also be built up to a fully powered Debt$Net® system as your company grows by adding in blocks of features.
Debt$Net® Running Start
also offers the ability to subscribe to award-winning Debt$Net® collection software on a month-by-month basis. Running start will equip you with a fully functional, fully licensed copy of Debt$Net® for only $195 per month, allowing you to jumpstart your collections business while at the same time keeping overhead costs low.
Extended Service Options,
or ESOs, allow customers to add-on business features and interfaces to grow their Debt$Net® systems as their business requires. It allows the user to only purchase those features and interfaces that are needed yet also allow them to add-on to their Debt$Net® system as they grow and their business needs expand.
The price for Extended Service Options depends on the version and individual ESO. Client Upload, Skip Tracing, Notice Outsourcing, Credit Card Processing and ACH Processing are some of the most popular ESOs. Click here to view the entire list of Extended Service Options.
Services
Training
Debt$Net® offers several training packages to meet the diverse needs of our clients. We provide both standard training sessions as well as customized training packages. The following training options are available:
One-Day New User Training: This training package is tailored to new users of Debt$Net® and covers the basic functions and features of Debt$Net®. This training is available at the offices of The Computer Manager, Inc. in Bremerton, Washington, and is free to new, first-time users. Sessions will be offered monthly, and those eligible to attend include any clients who have purchased Debt$Net® within 60 days prior to the class. Instruction is provided by our training staff and provides a unique opportunity for you to meet our staff and have your questions answered.
Phone Sessions: One-on-one training sessions on specific topics can be scheduled on an as-needed basis. Training is provided by our training staff and is available to those who can't attend regional or in-house training sessions. Topics may include system configuration, transaction processing, collection activities, administrative tasks, or installation and operation of an Extended Service Option (ESO).
Individual Training: Debt$Net® can develop a course specifically tailored for your needs and provide it at their office in Poulsbo, WA. This training package is designed to support clients who need one or two new users trained, and are unable to wait for regional training sessions or who have special training requirements. Debt$Net® can customize the training provided and cover only those topics of interest to the client. A minimum of eight hours of training is required.
On-Site Training: Debt$Net® can also provide a customized course for presentation at your site. This is cost effective when three or more new users require training. Like in-house training, the course can be customized to include only the topics required by the client. An additional advantage of this training option is that the training occurs in an actual business setting. The training will be conducted by one of our training staff. The cost per session varies, based on length, and includes actual travel, per diem, and equipment setup costs.
Software Evaluation Support
The evaluation of collection agency software breaks down into these basic steps:
- Agency Requirements Analysis
- Preliminary Market Canvas
- Comprehensive Software Feature Analysis
- Company Investigation of Software Vendors
Determine agency requirements by examining agency operations. Since most software will cover "normal" business practices, you will want to pay close attention to specialized functions of your agency. The evaluation should review the categories of collections your agency pursues (retail, medical, checks, commercial) including specialized markets such as debt buying and student loans.
Closely examine special and priority client requirements, agency financial deals, reporting and automated processes. Daily operations, such as data entry, payment processing, skip tracing, legal processing, notice generation and credit reports should be reviewed.
Review accounting practices such as statements, trust accounting, month end processes, activity tracking, collector compensation and auditing. High-profile problems the agency is currently trying to resolve should be considered at this time as well. You will want to think about the growth plan of the agency and evaluate the adequacy of your existing equipment.
The preliminary market canvas boils down the long list of software vendors to just the top candidates which may suit agency operations. Analysis of software features can be time consuming, you have the ability to choose based on "best fit", look and feel. Check out product literature, websites, industry sources (trade magazines, trade conferences) and the recommendations from industry associates to narrow the list to a workable size.
Examine in depth the software features of the top candidates to ensure that agency requirements are met. Make a list of required features, or use our Debt Collection Software Evaluation Checklist to help you track the capabilities of each collection system. Acquire demonstration software and do evaluation walk-thrus to determine if the software works the way the agency requires; and that there are competent staff members of the software company to support the agency.
Having collection software with all the features the agency needs is not enough. It is important to research the competency, industry experience and business practices of the software vendor. Ascertain the company size, length of time in business, market share and industry presence. Inquire into their business practices for bug fixes, problem resolution and product advancement. Training, custom programming, technical support and emergency services are vital factors to maintaining the health of a collection agency.
If you would like more information about The Computer Manager, Inc., contact:
The Computer Manager, Inc.
toll-free at 1-800-893-6335
Programming
Debt$Net® can provide you with excellent custom programming services. The options available are below.
There are three options available:
Custom Programming: Custom programming is available for a vast variety of programming needs, including, but not limited to such tasks as creating unique report layouts, client account uploads and more. It is billed at a fixed-price estimate that is quoted to you and pre-authorized by you.
Priority Programming: Priority custom programming is custom programming that is placed in a queue of a higher priority for immediate need. Again, priority programming billing is quoted in a fixed-price estimate that you pre-approve.
Emergency Services: Emergency services cover the most urgent needs for emergencies such as disaster data recovery and restoration. Invoices for payment are based on billable time expended.